Last updated: April 18, 2026. By using StillHous you agree to these terms. Please read them carefully before subscribing or accessing the platform.
These Terms of Service (“Terms”) constitute a legally binding agreement between StillHous (“StillHous,” “we,” “us,” or “our”) and the entity or individual (“Operator,” “you,” or “your”) accessing or subscribing to the StillHous platform. If you are entering these Terms on behalf of a company, gym, studio, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
The following definitions apply throughout these Terms:
By clicking “Sign Up,” “Request Demo,” or “Subscribe,” by accessing or using the Platform, or by accepting these Terms through any mechanism made available by StillHous, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms in their entirety, you must not access or use the Platform. StillHous reserves the right to modify these Terms at any time in accordance with Section 21. Your continued use of the Platform after any modification constitutes your acceptance of the updated Terms.
StillHous provides an all-in-one facility management platform designed for gyms, fitness studios, run clubs, and similar organizations. The Platform includes, but is not limited to:
StillHous may add, modify, or discontinue any feature or component of the Platform at any time, subject to the notice provisions in Section 16. Features available to you depend on your active Subscription plan.
4.1 Plans. StillHous offers tiered Subscription plans with different feature sets, usage limits, and pricing. Current plan details are published at stillhous.com or provided in a separate Order Form or Proposal. Plan features and pricing are subject to change with at least 30 days' advance notice to active Subscribers.
4.2 Billing Cycle. Subscriptions are billed on a monthly or annual cycle as selected at the time of purchase. Annual plans may be offered at a discounted rate compared to equivalent monthly billing. All fees are stated in United States Dollars (USD) unless otherwise specified in a written agreement.
4.3 Payment. You must provide a valid payment method. By providing payment information you authorize StillHous (or its designated payment processor) to charge the applicable fees on the billing date. Failure to maintain a valid payment method may result in suspension or termination of your Subscription.
4.4 Auto-Renewal. Subscriptions automatically renew at the end of each billing cycle unless cancelled. For monthly plans, cancellation must be received at least 24 hours before the renewal date. For annual plans, cancellation must be received at least 30 days before the annual renewal date. You may cancel via your account dashboard or by contacting support@stillhous.com.
4.5 No Refunds. Except as required by applicable law or as expressly stated in a written agreement, all fees paid are non-refundable. StillHous does not provide pro-rata refunds for unused portions of a billing period upon cancellation. If StillHous terminates your account without cause, you will receive a pro-rata refund of any prepaid fees for the unused period.
4.6 Late Payments. Overdue balances accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. StillHous may suspend Platform access for accounts with outstanding balances more than 10 days overdue, following written notice to the billing contact on file.
4.7 Taxes. All fees are exclusive of applicable taxes, levies, or duties imposed by any taxing authority. You are responsible for all such taxes, excluding taxes based on StillHous's net income.
4.8 Price Changes. StillHous may change Subscription pricing at any time. For existing Subscribers, price changes will take effect at the start of the next billing cycle following at least 30 days' written notice. Your continued use after the effective date of a price change constitutes acceptance.
StillHous may offer a free trial period at its sole discretion. During a trial, you have access to the Platform features specified in the trial offering at no charge. At the end of the trial period, your account will either (a) automatically convert to a paid Subscription if you have provided payment information, or (b) be suspended if no payment method has been provided, unless you cancel before the trial ends.
StillHous reserves the right to modify or terminate free trials at any time without notice. Trial access is limited to one trial per Operator entity. Any Operator Data you enter during a trial will be retained during the trial period and for 14 days afterward, after which it may be permanently deleted if no Subscription is activated.
6.1 Your Data Is Yours. As between StillHous and you, you retain all right, title, and interest in and to Operator Data. StillHous acquires no ownership rights in Operator Data by virtue of these Terms or your use of the Platform. Operator Data includes all Member personal data that you upload, generate, or otherwise submit to the Platform.
6.2 License to StillHous. You grant StillHous a limited, worldwide, non-exclusive, royalty-free license to access, process, store, display, and use Operator Data solely to: (a) provide and operate the Platform for your benefit; (b) comply with applicable law; (c) respond to verified support requests; and (d) enforce these Terms. This license terminates upon deletion of Operator Data or termination of your account, subject to the retention requirements in Section 18.
6.3 Aggregated and Anonymized Data. StillHous may generate and use aggregated, anonymized, de-identified data derived from usage of the Platform (“Aggregated Data”) for any purpose, including product improvement, research, and benchmarking. Aggregated Data will not identify you, your facility, or any individual Member.
6.4 Responsibility for Content. You are solely responsible for the accuracy, legality, and appropriateness of all Operator Data. StillHous does not verify or validate Operator Data and is not liable for any errors, omissions, or unlawful content within it.
7.1 Roles. When StillHous processes personal data of your Members on your behalf, StillHous acts as a data processor and you act as the data controller (or equivalent roles under applicable law, including the GDPR, UK GDPR, UAE PDPL, and Brazil LGPD). This means you determine the purposes and means of processing Member personal data, and StillHous processes it only on your documented instructions.
7.2 StillHous's Processor Obligations. As data processor, StillHous will:
7.3 Sub-Processors. You authorize StillHous to engage sub-processors to assist in delivering the Platform. Current sub-processors include Supabase (database infrastructure), Vercel (hosting and edge delivery), Stripe and Square (payment processing), Kisi and HID (access control integrations), and email delivery providers. StillHous will notify you of material changes to sub-processors and provide a reasonable opportunity to object. Sub-processors are bound by data protection obligations substantially equivalent to those in these Terms.
7.4 Operator Obligations. As data controller, you are responsible for: (a) having a valid legal basis for collecting and processing Member personal data; (b) providing required privacy notices to Members; (c) obtaining and maintaining any necessary Member consents; (d) ensuring that your instructions to StillHous comply with applicable law; and (e) responding to Member data subject requests that you are obligated to fulfill directly.
7.5 International Transfers. Where Member personal data is transferred outside the EEA, UK, or other jurisdiction with data transfer restrictions, StillHous relies on appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the relevant authority. Upon request, StillHous will provide copies of applicable transfer mechanisms.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
StillHous reserves the right to investigate suspected violations of this Acceptable Use Policy. If we reasonably believe a violation is occurring, we may suspend access to the Platform immediately pending investigation and may terminate your Subscription for confirmed violations under Section 17.
As an Operator, you are solely responsible for:
StillHous implements technical and organizational security measures appropriate to the risk posed by processing Operator Data, including:
StillHous does not store full payment card numbers. All cardholder data is handled directly by PCI-DSS compliant payment processors (Stripe and Square). In the event of a confirmed data breach materially affecting Operator Data, StillHous will notify you without undue delay and within the timeframes required by applicable law, and will cooperate with your reasonable incident response efforts.
11.1 StillHous IP. StillHous and its licensors own all right, title, and interest in and to the Platform, including all software, algorithms, user interfaces, Documentation, trademarks, logos, and any improvements or derivative works thereof. These Terms do not grant you any ownership rights in the Platform. Your Subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business operations during the Subscription term.
11.2 Feedback. If you provide StillHous with suggestions, ideas, bug reports, or other feedback about the Platform (“Feedback”), you grant StillHous a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize that Feedback without restriction or compensation to you. You represent that you have the right to provide such Feedback and that it does not infringe any third-party rights.
11.3 Your Branding. You retain all rights in your facility name, logo, and branding. You grant StillHous a limited license to display your name and logo within the Platform solely to operate the white-labeled or co-branded features of your Subscription. StillHous may reference your facility as a customer in marketing materials unless you opt out in writing.
11.4 No Implied Licenses. Except for the limited rights expressly granted in these Terms, no other licenses are implied or granted. All rights not expressly granted are reserved by StillHous.
Each party (“Receiving Party”) agrees to hold in confidence all non-public information disclosed by the other party (“Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure (“Confidential Information”). Each party agrees not to use the other's Confidential Information except to perform its obligations or exercise its rights under these Terms, and not to disclose it to any third party without prior written consent, except:
Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known to the Receiving Party before disclosure; (c) is independently developed by the Receiving Party without use of the Confidential Information; or (d) is received from a third party without restriction on disclosure.
Operator Data is Confidential Information of the Operator. Platform pricing, roadmaps, technical architecture, and non-public business information are Confidential Information of StillHous. Confidentiality obligations survive termination of these Terms for a period of three (3) years, except with respect to trade secrets which remain protected indefinitely.
13.1 Mutual Warranties. Each party represents and warrants that: (a) it has the legal authority to enter into these Terms; (b) its performance under these Terms does not violate any applicable law or third-party agreement; and (c) it will comply with all applicable laws in connection with its performance under these Terms.
13.2 StillHous Platform Warranty. StillHous warrants that the Platform will perform materially in accordance with the applicable Documentation during the Subscription term. StillHous's sole obligation for breach of this warranty is to use commercially reasonable efforts to correct the non-conformance. If StillHous cannot correct the non-conformance within a reasonable time, you may terminate the affected Subscription and receive a pro-rata refund of prepaid fees for the unused period.
13.3 DISCLAIMER OF WARRANTIES. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 13.2, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STILLHOUS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. STILLHOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
14.1 EXCLUSION OF CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).
14.2 CAP ON LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STILLHOUS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO STILLHOUS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).
14.3 Exceptions. The liability limitations in Sections 14.1 and 14.2 do not apply to: (a) either party's indemnification obligations under Section 15; (b) either party's liability for fraud, gross negligence, or willful misconduct; (c) StillHous's liability for breach of its data security obligations in Section 10 that result in unauthorized disclosure of personal data, subject to applicable law; or (d) any liability that cannot be excluded or limited by applicable law.
14.4 Essential Basis. The parties acknowledge that the limitations in this Section 14 reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. StillHous would not enter into these Terms without these limitations.
15.1 By You. You will defend, indemnify, and hold harmless StillHous and its officers, directors, employees, and agents (“StillHous Indemnitees”) from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform in violation of these Terms or applicable law; (b) Operator Data, including any claim that Operator Data infringes or misappropriates any third-party intellectual property right or violates any privacy law; (c) your relationship with or obligations to your Members; or (d) the operation of your facility.
15.2 By StillHous. StillHous will defend, indemnify, and hold harmless you and your officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to any allegation that the Platform, as used in accordance with these Terms, infringes or misappropriates any patent, copyright, trademark, or trade secret of a third party (“IP Claim”). StillHous's obligations under this Section do not apply if the IP Claim arises from: (a) your modification of the Platform; (b) use of the Platform in combination with products or services not provided or approved by StillHous; or (c) your failure to use an updated version of the Platform provided by StillHous to avoid the claim.
15.3 Indemnification Procedure. The indemnified party must: (a) promptly notify the indemnifying party in writing of the claim; (b) grant the indemnifying party sole control over the defense and settlement of the claim (provided the indemnifying party does not settle any claim without the indemnified party's prior written consent if it imposes obligations on or adversely affects the indemnified party); and (c) reasonably cooperate with the defense at the indemnifying party's expense.
StillHous continuously evolves the Platform and may add, modify, or remove features at any time. For material changes that remove significant functionality you currently rely upon, StillHous will provide at least 30 days' advance notice via email or in-platform notification. StillHous is not liable for any modification, suspension, or discontinuation of any feature or component of the Platform, provided that StillHous complies with its notice obligations.
StillHous may perform scheduled and emergency maintenance on the Platform. StillHous will use commercially reasonable efforts to notify you of scheduled maintenance at least 24 hours in advance and to schedule maintenance during off-peak hours. Emergency maintenance may be performed without advance notice if required to address security vulnerabilities, data integrity risks, or critical infrastructure failures.
17.1 Term. These Terms commence on the date you first access or use the Platform and remain in effect for the duration of your Subscription, including any renewals, unless earlier terminated in accordance with this Section.
17.2 Termination by You. You may cancel your Subscription at any time through your account dashboard or by contacting support@stillhous.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Platform until the end of the paid period and are not entitled to a refund for the remaining period unless StillHous has materially breached these Terms.
17.3 Termination by StillHous for Cause. StillHous may terminate your Subscription immediately upon written notice if: (a) you materially breach these Terms and fail to cure such breach within 14 days of written notice; (b) you use the Platform in a manner that violates applicable law or the Acceptable Use Policy in a way that creates risk to StillHous, other Operators, or Members; (c) you become insolvent, make an assignment for the benefit of creditors, or become subject to bankruptcy, insolvency, or liquidation proceedings; or (d) you fail to pay fees when due and do not cure the non-payment within 10 days of notice.
17.4 Termination by StillHous Without Cause. StillHous may terminate your Subscription without cause by providing at least 60 days' written notice. In this case, you will receive a pro-rata refund of any prepaid fees for the unused portion of your Subscription term.
17.5 Effect of Termination. Upon termination or expiration of your Subscription: (a) your license to use the Platform immediately ceases; (b) you must cease all use of the Platform; (c) StillHous will handle Operator Data in accordance with Section 18; and (d) all accrued payment obligations and any provisions that by their nature should survive will survive termination, including Sections 6, 11, 12, 13.3, 14, 15, 18, 19, and 20.
18.1 Export Window. Upon termination or expiration of your Subscription, you will have a 30-day window (“Export Period”) during which you may access the Platform in a read-only capacity solely to export Operator Data. StillHous will provide standard export functionality enabling you to download your data in commonly used, machine-readable formats (such as CSV or JSON). You are responsible for initiating and completing the export during the Export Period.
18.2 Deletion. After the Export Period, StillHous will delete or render irrecoverable all Operator Data from its production systems within 30 days, except as required by applicable law (such as transaction records required for tax or legal compliance). Operator Data retained for legal compliance purposes will be retained only for the minimum period required and protected in accordance with these Terms.
18.3 Backup Purge. Operator Data may persist in encrypted backup archives for up to 90 days following deletion from production systems, after which it will be purged from backup systems as part of the normal backup rotation cycle.
18.4 Deletion Certification. Upon written request submitted prior to the end of the Export Period, StillHous will provide a written certification confirming deletion of Operator Data from production systems within 30 days of the request.
The Platform integrates with third-party services including Stripe, Square, Kisi, HID Mobile Access, Google Analytics, Supabase, Vercel, and others (“Third-Party Services”). Your use of any Third-Party Service is governed by that service's own terms of service and privacy policy. StillHous is not responsible for: (a) the availability, accuracy, or performance of any Third-Party Service; (b) any changes to a Third-Party Service that may affect the Platform; or (c) any loss or harm arising from your use of Third-Party Services.
When you enable a Third-Party Service integration, you authorize StillHous to share the minimum Operator Data necessary to make the integration function as designed. You represent and warrant that you have the right to authorize such sharing and that sharing complies with applicable law. If a Third-Party Service is discontinued, unavailable, or materially changes its terms, StillHous will notify you as soon as reasonably practicable and will use commercially reasonable efforts to provide alternative functionality or integration where feasible.
20.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
20.2 Informal Resolution. Before initiating any formal dispute proceeding, the parties agree to attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Platform (“Dispute”) through good-faith negotiation. Either party may initiate informal resolution by sending written notice to the other party describing the Dispute in reasonable detail. The parties will have 30 days from the date of that notice to attempt to resolve the Dispute informally.
20.3 Binding Arbitration. If the Dispute is not resolved through informal resolution within 30 days, either party may submit the Dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English by a single arbitrator, in Wilmington, Delaware, unless the parties mutually agree otherwise. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
20.4 Exceptions to Arbitration. Notwithstanding Section 20.3, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations without first engaging in the informal resolution process.
20.5 Class Action Waiver. To the maximum extent permitted by applicable law, each party waives any right to bring claims as a plaintiff or class member in any class action, class arbitration, or other representative proceeding. Claims may only be brought in an individual capacity.
20.6 Operators Outside the United States. Operators located outside the United States may be subject to additional or different dispute resolution requirements under mandatory local law, which these Terms do not override. Where mandatory local law provides rights that cannot be waived by contract, those rights are not affected by these Terms.
StillHous may modify these Terms at any time. For material changes — such as changes to pricing, data handling, liability, or your core rights — StillHous will provide at least 30 days' advance written notice via email to the billing contact on file and via in-platform notification. For non-material changes (such as formatting, clarification, or correction of typographical errors), StillHous may update the Terms without advance notice, subject to updating the “Last updated” date at the top of this page.
Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to any modification, your sole remedy is to terminate your Subscription before the effective date of the change in accordance with Section 17.2.
22.1 Entire Agreement. These Terms, together with the Privacy Policy, any Order Form, and any written addenda signed by both parties, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and understandings, whether written or oral, relating to that subject matter.
22.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. All remaining provisions will continue in full force and effect.
22.3 Waiver. No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right. No single or partial exercise of any right will preclude any other or further exercise of that right or any other right.
22.4 Assignment. You may not assign or transfer these Terms or any of your rights or obligations hereunder without StillHous's prior written consent. StillHous may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided that the assignee assumes all obligations under these Terms. Any attempted assignment in violation of this Section is void.
22.5 Force Majeure. Neither party will be liable for any failure or delay in performance under these Terms to the extent caused by events beyond that party's reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, internet or utility outages, or actions of governmental authorities (“Force Majeure Event”). The affected party must promptly notify the other party and use commercially reasonable efforts to resume performance. If a Force Majeure Event affecting StillHous persists for more than 30 days, you may terminate the affected Subscription with a pro-rata refund of prepaid fees.
22.6 Notices. Notices to StillHous must be sent by email to legal@stillhous.com or by certified mail to the address published at stillhous.com/contact. Notices to you will be sent to the email address on file for your account. Notices are effective upon confirmation of delivery. Either party may update its notice address by written notice to the other.
22.7 Independent Contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, franchise, or agency relationship between the parties. Neither party has the authority to bind the other or incur any obligation on the other's behalf.
22.8 No Third-Party Beneficiaries. These Terms are for the sole benefit of the parties and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or will confer upon any other person or entity any legal or equitable right, benefit, or remedy under or by reason of these Terms.
22.9 Language. These Terms are written in English. If translated into any other language, the English version will control in the event of any conflict or ambiguity between the English version and any translation.
For any questions about these Terms, to exercise rights under these Terms, or to submit a formal legal notice, please contact StillHous at:
We aim to respond to all formal legal notices within 5 business days and to general inquiries within 2 business days. For urgent security or data breach matters, please mark your email subject “URGENT: Security” for expedited handling.